Division

The Emory Clinic

Campus Location

Atlanta, GA, 30322

Campus Location

US-GA-Atlanta

Department

TEC Training Management

Job Type

Regular Full-Time

Job Number

144118

Job Category

Business Operations

Schedule

8a-5p

Standard Hours

40 Hours

Hourly Minimum

USD $35.66/Hr.

Hourly Midpoint

USD $43.45/Hr.

The Ambulatory Clinic Education Specialist serves as a departmental education partner supporting onboarding, training, and ongoing education for ambulatory clinic teams. This role ensures clinic staff have the necessary knowledge of workflows, systems, and operational processes to effectively perform their roles and support clinic operations.

Working closely with clinic leadership and shared services departments, the Education Specialist develops and delivers training resources, supports workflow standardization, and provides ongoing guidance to clinic staff. This position also serves as a liaison between clinic sections and central departments to ensure consistent communication, training, and operational alignment.

RESPONSIBILITIES

Training and Education Program Support

• Develop strong working relationships with clinic leadership teams to support educational initiatives and operational needs.

• Develop comprehensive knowledge of clinic workflows and operational processes to support both onboarding and continuing education.

• Collaborate with clinic leaders to develop and maintain onboarding documentation and educational resources that ensure consistent training for new staff.

• Create and maintain training materials and educational content for systems and applications used within the department.

• Conduct training sessions and provide ongoing educational support for clinic staff.

Workflow and Process Support

• Develop in-depth knowledge of standard operating procedures (SOPs) and ensure training materials align with operational workflows.

• Assist leadership teams in developing and documenting standard work and workflow processes.

• Recognize and adapt to workflow variations across different clinic locations while supporting consistent training practices.

Communication and Collaboration

• Utilize multiple communication methods and forums to ensure staff receive timely and accurate operational updates.

• Collaborate with shared service departments including:

  • Operational Excellence

  • Nursing

  • Patient Access

  • Patient Financial Services

  • Patient Experience

  • Other operational partners

• Support consistency in training methods and communication across departments.

End User Support and Liaison Role

• Provide ongoing support for clinic staff by addressing workflow questions, system issues, and training needs.

• Deliver remote and one-on-one support for end users as needed.

• Serve as a liaison between clinic sections and central departments to facilitate issue resolution and operational alignment.

Systems and Technology Support

• Successfully complete the assigned Epic training curriculum.

• Serve as an Epic Super User, providing guidance and support to clinic staff and other super users in the ambulatory clinic environment.

Additional Responsibilities

• Perform other duties as assigned to support clinic operations and educational initiatives.

MINIMUM QUALIFICATIONS

Education

Bachelor’s degree or equivalent relevant experience in education, training, healthcare administration, or a related field.

Experience

Minimum two (2) years of experience in education, training, or staff development.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.

• Excellent interpersonal and relationship management skills.

• Ability to collaborate effectively with clinical and operational teams.

• Proficiency using training and communication platforms such as:

  • Zoom

  • Microsoft Teams

  • Microsoft PowerPoint

  • Other virtual training tools.

• Ability to develop and deliver training materials, presentations, and workflow documentation.

• Ability to support multiple clinic teams and adapt training approaches to different operational environments.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Share on your newsfeed

Not ready to apply? Connect with us for general consideration!