Division

Emory Healthcare Inc.

Campus Location

Atlanta, GA, 30345

Campus Location

US-GA-Atlanta

Department

EHI Transport Dispatch

Job Type

Regular Full-Time

Job Number

161533

Job Category

Clerical & Administrative

Schedule

Other

Standard Hours

40 Hours

Hourly Minimum

USD $37.44/Hr.

Hourly Midpoint

USD $45.62/Hr.

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

The Acute Care Transport Coordination Lead oversees daily patient transport operations and supports the onboarding and training of new team members. Acting as a shift lead, this role ensures transport requests are managed efficiently, resources are optimized, and team members maintain high performance standards.

The Lead works closely with Capacity Command Center teams, EMS personnel, and healthcare providers to facilitate timely and coordinated patient transfers. This role requires strong leadership, operational awareness, and problem-solving skills to maintain efficient transport operations while supporting high-quality patient care.

RESPONSIBILITIES

Shift Supervision

• Oversee daily transport operations, ensuring requests are prioritized and completed efficiently.

• Monitor team performance and address operational issues in real time to maintain service quality and operational excellence.

• Ensure compliance with local, state, and federal regulations as well as organizational policies and procedures.

• Serve as the primary point of contact for escalations, urgent transport needs, and operational challenges.

Training and Development

• Coordinate and lead onboarding and training for new employees, ensuring comprehensive understanding of protocols, systems, and operational procedures.

• Conduct regular skills assessments and provide feedback to support professional development and continuous improvement.

• Collaborate with leadership and quality improvement teams to develop and update training materials and operational resources.

Transport Coordination

• Manage incoming patient transport requests and ensure optimal utilization of vehicles and EMS personnel.

• Collaborate with Capacity Command Center teams, healthcare providers, and EMS crews to coordinate efficient patient transfers.

• Maintain accurate documentation of transport activities and operational metrics.

• Assist with preparation of performance and operational reports.

MINIMUM QUALIFICATIONS

Education

• High school diploma or equivalent required.

Experience

• Demonstrated experience in Emergency Medical Services (EMS) or healthcare operations coordination required.

Licensure / Certification

• Basic Life Support (BLS) certification required.

Preferred Qualifications

Education

• Associate’s or Bachelor’s degree in Emergency Medical Services (EMS) or a related field preferred.

Experience

• Prior leadership, supervisory, or training experience preferred.

Licensure / Certification

• National Registry Emergency Medical Technician (NREMT) certification preferred.

• Georgia Emergency Medical Technician (EMT) license preferred.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

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