Division

Emory Healthcare Inc.

Campus Location

Atlanta, GA, 30345

Campus Location

US-GA-Atlanta

Department

EHI Access Administration

Job Type

Regular Full-Time

Job Number

158295

Job Category

Business Operations

Schedule

8a-4:30p

Standard Hours

40 Hours

Hourly Minimum

USD $0.00/Hr.

Hourly Midpoint

USD $0.00/Hr.

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Work Location: Atlanta, GA

• The Director of Integrated Solutions is part of the Digital Financial Informatics team with a primary focus on financial health for the Organization.
• The Director will be responsible for leading a team of IT professionals to perform comprehensive workflow audits and optimizations, develop proactive technical solutions, and facilitate iterative health summits aimed at improving and sustaining financial health.
• This role will work collaboratively with Emory's Financial Planning and Analysis and Digital Informatics and Application partners to evaluate incoming initiatives for financial impact and inform project intake and priority.
• Additionally, this role requires a strategic thinker with strong leadership skills, a deep understanding of operational and digital cross-collaboration, and the ability to design current versus future state processes.
• The ideal candidate will bring a wealth of experience in identifying and aligning measures that drive performance and financial improvement across the organization.
• Workflow Audit & Optimization
  • Conduct thorough assessments of existing workflows to identify inefficiencies and areas for improvement
  • Develop and implement strategies to optimize processes, reduce waste, enhance productivity, and promote financial strength
  • Collaborate with cross-functional teams to ensure seamless integration of optimized workflows aimed at improving and sustaining financial health
• Service Line Agreement
  • Develop and implement - secret shopping - programs executed within the Departments to proactively assess both internal and external customer experience and service delivery from a financial perspective
  • Analyze findings to offer insights for enhancing customer satisfaction, operational efficiency, and financial management
• Proactive Solution Development
  • Develop proactive solutions and offerings to address identified and/or potential workflow challenges, leveraging automation and technology where possible
  • Work closely with Finance, Operational Stakeholders, and Digital teams to pilot and implement and monitor new solutions
  • Keep up with new trends and technologies to improve our services
• Identification & Alignment of Measures
  • Routinely collaborate across Digital Financial Informatics and Financial Planning and Analysis teams to align financial measures with organizational goals
  • Establish key performance indicators (KPIs) to measure the impact of Digital contributions and the overall success of the Organization as tests of change are introduced and sustained
  • Collaborate with Financial Informatics and Digital colleagues to regularly update senior leadership on progress and performance
• Facilitate Iterative Health Summits
  • Organize and lead health summits to review progress, discuss challenges, and plan future initiatives aimed at operational excellence and financial health
  • Engage stakeholders from various departments to foster collaboration and establish accountability
  • Ensure health summits are data driven and outcome-focused in support of continuous improvement
• Cross-Collaboration
  • In close partnership with Financial Planning & Analysis, foster routine collaboration between digital teams and operational departments to ensure cohesive strategies and implementations in direct support financial health
  • Foster a culture of innovation, data-driven decision making, and continuous improvement across the Organization
  • Collaborate with multi-disciplinary teams to drive business and financial performance and growth
• Current vs Future State Design
  • Analyze current state processes and identify gaps and opportunities for improvement
  • Design future state processes that align with organizational goals and that contribute to the Organizations financial strength
  • Create detailed roadmaps and implementation plans to transition from current to future state

MINIMUM QUALIFICATIONS:

• Education: Bachelors degree in appropriate field
• Experience: Minimum of 7 years of relevant IT experience required
• Experience with digital tools and technologies that support process optimization

Knowledge, Skills, and Ability Requirements

• Leadership: Proven ability to lead and inspire a cross-functional team to achieve ambitious goals
• Strategic Thinking:
  • Strong capability to develop and implement long-term strategies
  • Strong analytical skills and the ability to translate data into actionable insights
• Problem Solving: Proficiency in identifying issues and developing effective solutions
• Collaboration: Proven ability to work effectively with cross-functional teams
• Innovation: Commitment to fostering a culture of creativity and continuous improvement
• Communication: Excellent ability to communicate complex ideas clearly and persuasively with interpersonal skills
• Preferred Qualifications:
  • Education: Masters degree in appropriate field

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

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