Division

The Emory Clinic

Campus Location

Atlanta, GA, 30329

Campus Location

US-GA-Atlanta

Department

TEC Emory Sleep Ctr Clifton

Job Type

Temporary Full-Time

Job Number

153476

Job Category

Customer Service

Schedule

8a-4:30p

Standard Hours

40 Hours

Hourly Minimum

USD $19.38/Hr.

Hourly Midpoint

USD $25.62/Hr.

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

KEY RESPONSIBILITIES:

• Supports patient operations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs.
• Acts as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient's overall experience.
• Position enhances the patient experience by serving as the primary point of contact and administrative care coordinator for established patients and/or family members.
• Ensures that all related patient appointments for care are secured in a timely manner and coordinated for patient convenience and addresses and resolves process or administrative issues impeding timely access to care.
• Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience.
• Position works with patients and families to answer questions, provide emotional support and resolve issues concerning the administrative coordination of their care.

MINIMUM QUALIFICATIONS:

• Bachelor's degree required, preferably with an emphasis in healthcare administration, business, or related field.
• An equivalent combination of education and experience may be considered.
• Proficient computer skills required.
• Excellent communication skills, both verbal and written, are required.
• Ability to provide a high level of customer service is required.
• Knowledge of medical terminology a plus.

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week's advance notice is preferred.

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