Division

Emory Healthcare Inc.

Campus Location

Atlanta, GA, 30345

Campus Location

US-GA-Atlanta

Department

EHI Capacity Command Ctr

Job Type

Regular Full-Time

Job Number

144765

Job Category

Clinical & Nursing Support

Schedule

8a-4:30p

Standard Hours

40 Hours

Hourly Minimum

USD $48.25/Hr.

Hourly Midpoint

USD $55.55/Hr.

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

We're seeking a Quality and Education Coordinator Registered Nurse / RN, is responsible for developing, implementing, and maintaining training programs and quality assurance initiatives to support the CCC's operational excellence. This role ensures that Command Center team members are equipped with the necessary skills, knowledge, and resources to perform effectively while upholding high-quality standards across all operations. This individual:

• This role is integral to the success of the CCC, ensuring that the team operates at its highest potential while maintaining a strong focus on quality and education. Key Responsibilities:
• Quality Assurance and Compliance: - Develop and execute quality assurance programs to monitor, evaluate, and understand CCC operations. - Develop and execute quality improvement projects in collaboration with CCC and EHC stakeholders. - Conduct regular audits to ensure compliance with organizational policies, procedures, and industry standards. - Analyze performance data to identify trends, gaps, and opportunities for improvement in collaboration with the CCC data analyst. - Prepare and present quality performance reports to CCC leadership and other stakeholders.
• Training and Development: - Design, coordinate, and deliver comprehensive training programs for CCC staff, including onboarding for new hires and ongoing skill enhancement. - Develop training materials, such as manuals, guides, e-learning modules, and presentations, tailored to CCC functions. - Organize workshops and knowledge-sharing sessions to address performance gaps and introduce best practices. - Collaborate with subject matter experts to ensure training content is accurate, current, and aligned with operational needs.
• Process Improvement: - Partner with CCC leadership to review and optimize workflows, policies, and procedures to enhance efficiency and quality. - Act as a liaison between staff and leadership to identify challenges and propose actionable solutions. - Maintain an up-to-date understanding of CCC systems, tools, and technologies to provide relevant education and quality standards.
• Documentation and Reporting: - Maintain thorough records of training attendance, completion, and assessment results. - Document quality assurance findings, corrective actions, and recommendations. - Ensure the CCC team is informed of policy updates, regulatory changes, or procedural adjustments.
• Team Collaboration: - Work closely with CCC team leads, managers, and other stakeholders to align quality and education initiatives with organizational goals. - Provide support and coaching to team members as needed, fostering a culture of continuous learning and improvement. - Act as a resource for staff to address questions or challenges related to quality standards and operational protocols.
  
  MINIMUM EXPERIENCE:
• Education: Bachelor's degree in Nursing
• Certifications/Licensure: Must have a valid, active unencumbered Nursing license or temporary permit approved by the Georgia Licensing Board
• Experience: Experience in training, education, quality assurance, or related roles within a fast-paced operational environment. Knowledge, Skills, and Ability Requirements: - Strong knowledge of operational workflows, quality metrics, and process engineering / improvement methodologies. - Excellent communication, presentation, and interpersonal skills. - Proficiency in using learning management systems (LMS), quality monitoring tools, and other relevant software. - Ability to analyze data, generate insights, and implement practical solutions.
• Preferred Qualifications and Skills: 1. Education: Higher level education in education, Business Administration, Healthcare Administration, or a related field 2. Certifications/Licensure: Certification in quality management or training (e.g., Lean, Six Sigma, Certified Professional in Learning and Performance - CPLP). 3. Experience: Experience in capacity planning, command center operations, or similar fields. 4. Knowledge: Familiarity with industry standards and regulatory requirements relevant to CCC operations. Working Conditions: - Onsite work environment. - May require occasional travel for training or professional development purposes.

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

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