Division

The Emory Clinic

Campus Location

Atlanta, GA, 30322

Campus Location

US-GA-Atlanta

Department

TEC Front Desk & Guest Service

Job Type

Regular Full-Time

Job Number

144124

Job Category

Clerical & Administrative

Schedule

8a-5p

Standard Hours

40 Hours

Hourly Minimum

USD $18.27/Hr.

Hourly Midpoint

USD $23.76/Hr.

RESPONSIBILITIES:

• Plans and schedules work priorities in accordance with program goals and objectives and deadlines.
• Advise or direct designated personnel in the department or section; make work assignments and review work for accuracy and completeness; recommends various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules.
• Interprets new directives, policies and regulations and informs appropriate personnel of changes; makes decisions on specific operating problems and issues instructions in the name of the department or section head.
• Complies with and participates in following standards established by the Emory Clinic and regulatory agencies including but not limited to JCAH, OSHA, and the state of Georgia.
• Screens and routes mail and documents; determine which to respond to or which to bring to supervisor's attention based on content of communications and broad knowledge of departmental programs and activities.
• Independently composes letters and statements requiring interpretation and application of departmental policies, procedures, rules and regulations.
• Takes and transcribes dictation, types letters, reports and records ensuring grammatical accuracy, conformance with general policy and factual correctness.
• Prepares interdepartmental memoranda explaining new or revised policies and procedures as necessary.
• Organizes and maintains sectional or departmental files and records, reports and correspondence required for reference; maintains up-to-date management and procedural manuals, directives and related records.
• Schedules and coordinates arrangements for seminars and conferences and establishes appointments, meetings and speaking engagements for supervisor; attends meetings to take minutes, provide information and serve as a resource person; interviews callers; answer questions concerning departmental or sectional activities and transmits instructions and/or information to and from staff members.
• Advises supervisor on the status of current activities, additional or expanded program requirements; make recommendations for solution to problems identified.
• Handles patient messages to and from the physicians, according to department/section guidelines.
• Under physician supervision, may coordinate/order various lab procedures in accordance with section guidelines.
• Reviews patient charts for completion, assuring all documents are in the appropriate location, signed, dated and have patient's medical record number.
• May provide information, instructions and education to patients on procedures and programs, as directed.
• Develops and implements complex information systems in support of program activities; documents procedures and processes and evaluates program results.
• Assists in preparing complex reports and proposals requiring source identification, compilation, analysis and evaluation of data. Distributes reports and information as required.
• Reviews reports received for supervisor; checks and compares with source documents and brings significant items, changes, errors or omissions to the attention of the supervisor.
• Assists in the preparation of complex and diversified departmental or sectional budgets; makes recommendations and projections based on knowledge of program activities and departmental operations.
• Monitors, verifies and reconciles expenditure of budgeted program accounts based on instructions and established procedure.
• Maintains liaison with appropriate personnel, Emory Departments and outside sources to obtain and provide pertinent information and to answer inquiries concerning program activities.
• Serves as liaison with administrative personnel and external agencies concerning Clinic policies and procedures, budgetary preparation and control.
• Maintains and monitors environment for compliance with safety/fire regulations.
• Maintains sterilized instruments per protocol with documentation.
• Maintains annual safety certification as required. Performs other related duties as required

MINIMUM QUALIFICATIONS:

• Work requires a broad knowledge of clerical and accounting principles and practices normally acquired through two years of post-secondary education in secretarial science or a related field.
• Work generally requires three years of related secretarial/clerical experience to acquire skills necessary to administer complex office functions related to office management, communications and budgetary/accounting activities.
  
  
  

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

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