Job Details

PRIMARY FUNCTION:

To promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians/offices, patients and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Performs daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters.

Registration of encounters as dictated to meet the clinical/fiscals need of the patient and institution.

Responsible for determining and collecting pre-service or point-of-service payments in assigned outpatient, inpatient, emergency department, or call center settings. Collection efforts may also include past due balances.

Be well-versed in payment plan and financial assistance options that are available to patients, and present options to resolve patient liability, as needed.

Must be prepared to educate patient on their financial responsibility, according to their benefit plan, as needed.

Maintains a solid working knowledge base of third-party specifics relative to area of practice.

Coordinates patient care activities with insurance companies, care managers and physician office staff to minimize financial risk and maximize delivery of patient care.

Performs assigned work safely, adhering to established safety rules and practices.

Reports any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors in a timely manner.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Two years’ experience in a medical or financial institution preferred.

Previous insurance or third-party experience is preferred

Ability to manage multiple software/websites simultaneously

An equivalent combination of education and experience may be substituted.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Exemplify prioritization and organization skills.

Demonstrate critically thinking and problem-solving skills

Produce quality work with minimal errors

Ability to follow written and verbal direction

Adjusts to change, pressure and manage multiple concurrent responsibilities.

Ability to effectively communicate orally, written and electronically.

Exhibit ChristianaCare core values

Embodies quality patient-focused customer service

Ability to work as a team member and/or independently within guidelines.

Ability to train/orient in an efficient and effective manner.

SPECIAL REQUIREMENTS:

Onsite Christiana, Union & Wilmington Hospital Caregivers and Outpatient Imaging site caregivers: Ability to travel and work at any site depending upon department needs.

WORKING CONDITIONS:

Sit, stand or walk most of the day in a hospital/office environment.

Communicate with patients, family members at bedside.

Stand and carry a notebook (small laptop).

Interdivisional travel as necessary.

May be exposed to potential biohazards found in healthcare institutions

Hourly Pay Range: $19.84 - $29.76This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Jul 26, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/