• Directly lead and manage a team of Epic analysts ensuring team alignment and effective support during and post implementation
• Lead and manage the enterprise-wide implementation and integration of cross-application support areas including data courier admin/environment release management, interface (Bridges), and conversions
• Manage project scope, schedule, budget, and quality of the cross-application support implementation and performance
• Set clear expectations for team members and define their roles at each project phase
• Collaborate with the VP and project managers, program leads, governance groups, and integrated workgroup to coordinate activities to ensure alignment on cross-functional workflow and content, facilitating seamless integration across the project and addressing interdependencies effectively
• Advise and coach team members on project issues, key success factors, and lessons learned
• Reinforce the importance of the cross-application support project with executives and the VP, providing consistent communication to the project team
• Appropriately match team member skills to team responsibilities
• Lead and manage the cross-application support project from an organizational perspective while attending to detailed tasks
• Serve as a point of contact for cross-application areas
• Identify and troubleshoot issues related to data courier admin, environment release management, interfaces, and conversion
• Lead workflow design, build and test cross-application solutions, and analyze technical issues associated with Epic software
• Act as a liaison between organizational needs and Epic implementation staff
• Maintain regular communication with Epic representatives, including participating in weekly project team meetings
• Collaborate with Epic representatives, the organization's business community, and end users to ensure the cross-application support system meets the organization's business needs regarding project deliverables and timeline
• Develop an understanding of operational needs to set the direction for the organization's cross-application workflows
• Lead training and work with end users to ensure effective use of cross-application support tools
• Review the status of cross-application support projects and issues on an ongoing basis with leadership
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
• Own integrated efforts that span multiple applications such as security, data courier admin, environment release management, interfaces, and conversion

Knowledge, Skill, and Ability Requirements:

• Demonstrating flexibility with respect to changing end-user business needs.

• The ability to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.

• The ability to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.

• The ability to communicate information clearly and concisely with project leadership and subject matter experts.

• The ability and willingness to learn new software and systems.

• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence.

• The ability to gain trust and establish effective relationships with Epic counterparts.