Job Details

ChristianaCare's Medical Group is looking to hire a Full-Time Office Assistant II to support the Holloway Program.

HIV/AIDS Care | ChristianaCare

The Office Assistant II is the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice. The Office Assistant II serves patients with poise and compassion virtually or on-site, fields phone calls, answers patient questions, schedules new and follow-up appointments, registers patients and updates records and represents the entire practice every time there is interaction with a patient. In addition, the Medical Office Assistant II assists with the training of Medical Office Assistant staff and provides guidance with workflow questions.

Delivering health, not just health care is our promise to our community. Be a part of an organization that makes a difference and impacts the lives of each other and the communities we serve through our commitment of being excellent today and even better tomorrow.

Work Schedule:

• Monday to Friday: 8:30am - 5:00pm

• No weekends/holidays

Key Responsibilities:

• Assists with the training of Medical Office Assistant Staff

• Subject Matter Expert on Medical Office Assistant operations/procedures/processes

• Point of contact for Medical Office Assistant regarding questions, concerns and guidance with Medical Office Assistant operations, procedures, and processes

• Schedules appointments with awareness of insurance, provider, and location for virtual and on-site appointments

• Greet and interact with patients in a professional manner, virtually or on-site in order to collect required demographic and financial information. Processes/verifies referral information and eligibility for insurance reimbursement as needed.

• Collects payments according to insurance requirements

• Verifies insurance coverage & coordinates referrals

• Performs day end reconciliation of appointments & payments received

• Answers all phone calls in a professional manner and relay accurate messages

• Alerts providers of messages and responds to messages from provider(s)

• Communicates with provider and staff through EMR

• Keeps patients up-to-date on issues until resolution can be accomplished

• Facilitate testing, labs, appointments, etc for patients

• Prepares medical records to include scanning and indexing tests, reports, etc into patient charts as needed

• Responsible for researching issues and responding to the patient in a timely and professional manner

• Assists with copying, faxing, and general administrative support

Benefits & Incentives:

• Full Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Generous paid time off with annual roll-over and opportunities to cash out.

• 12 week paid parental leave.

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Qualifications:

• High School Graduate or equivalent required.

• 2 years’ experience in a medical office practice setting is required; 3 years’ experience is preferred

Interested candidates should attach an updated copy of their resume during the application process.

Why ChristianaCare:

ChristianaCare is rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America’s 50 Best Hospitals and continually ranked among the nation’s best by U.S. News & World Report, Newsweek and other national quality ratings.

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Hourly Pay Range: $18.19 - $26.37This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Mar 31, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/