Job Details

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

Join ChristianaCare as Senior Performance Improvement Program Manager- RN. This healthcare quality professional provides leadership and support for systemwide performance improvement initiatives consistent with the organizational mission, priorities and goals. In addition to oversight of outcome measure reporting, responsibilities include quality, patient safety and process improvement projects which support programs attributed to a highly reliable organization.

Principal duties and responsibilities:

• Evaluate performance and process improvement methods (e.g., Lean, Six Sigma, Plan-Do-Check-Act Cycle) and apply those best suited to achieving successful outcomes

• Use a range of quality improvement tools and techniques (e.g., Fishbone diagrams, 5 Whys, Value Stream Mapping, Failure Mode Effects Analysis, and Root Cause Analysis) and evaluate the output to successfully redesign processes toward improved performance

• Demonstrate expertise in the use of analytical and statistical tools and techniques (e.g., hypothesis testing, statistical process control, distribution, and control charts) to identify when, where, and how to measure processes and systems and make decisions supported by data analysis.

• Communicate performance improvement priorities and results using narrative and visual tools (e.g., graphs, dashboards, and scorecards), providing a comprehensive context appropriate to the audience.

• Assist in defining customer needs, expected benefits, and alignment of projects to the organizational mission, vision, values, strategic goals, and business priorities.

• Design project plans to include opportunity statement, goals, scope, timeline, and critical milestones utilizing project management methodologies, performance measurements, and tools.

• Manage the work defined (per a project plan, charter, and/or scope document) to ensure the project meets project goals and timelines.

• Engage and support stakeholders to pull projects through to completion

• Track, monitor, and communicate project progress to all stakeholders and provide notification to the project sponsor when deviations from the plan occur.

• Promote a culture of trust, open communication, creative thinking, appropriate risk taking, continuous improvement and learning that leads to sustained results and optimal performance.

• Facilitate an environment oriented to collaboration and problem solving.

Qualifications:

• Active nursing license in the State of Delaware

• Master’s degree in nursing, healthcare or related field

• Formal project management training or equivalent with five years of experience in managing senior level complex organizational projects across service lines.

• Demonstrated sustainment in achievement of desired outcomes and leading transformational organizational projects for quality/safety.

• Certification by National Association for Health Care Quality (CPHQ) within 18 months of eligibility

• Lean Six Sigma training (Green Belt or Black Belt preferred)

• Experience in managing and mentoring other healthcare professionals

• Experience in successfully leading, facilitating and participating in multi-disciplinary teams using performance improvement tools and methodologies required

• Education and/or experience in one or more of the following are desirable: Clinical Effectiveness, health information technology, performance improvement, outcome analysis, safety science, utilization management, population health

• Proficiency in using electronic medical records, Microsoft applications (Teams, OneNote, Excel, Word, PowerPoint, Visio). Experience with Tableau and other data collection, analysis and reporting platforms.

• Experience in Research Design and Methodology.

Benefits of working at Christiana Care:

• Contribute significantly to improving patient care and operational excellence!
• Generous PTO, Competitive Pay & Robust Benefits Package.
• 403B Retirement Plan and Tuition Reimbursement.
• 12 weeks Paid Parental Leave.

About ChristianaCare:

ChristianaCare is one of the Mid-Atlantic's largest academic health care providers, with three campuses located in Wilmington, Newark, and Union at Cecil County. We take pride in our values of love and excellence, consistently ranking as a regional leader in cardiology, cancer, and women's health services. Recognized by US News & World Report as a Best Hospital, ChristianaCare is committed to outstanding patient care and pioneering medical research.

Annual Compensation Range $92,726.40 - $148,387.20This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Dec 21, 2025

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/