Are you ready to learn new skills? This is your chance to sharpen and grow your skills while getting to know our patients, who appreciate the knowledge and skills that you bring to the table!

This position is responsible for providing telephonic, clinical assessment, triage, identification, and fulfillment of prescription requests and may include limited health education services for a variety of patients. Selected candidate must be able to multi-task (such as talk and type at same time, etc.) This positions requires you to sit for long periods of time.

Some of our duties :

• Primary responsibility will be to assist with prescription refill requests and processing
• Assesses callers needs and assists them with issues related to patient care utilizing the clinical triage process
• Ability to multi-task, simultaneously thinks, talks, and types
• Receives incoming telephone prescription requests with occasional e-mail and fax communication from patients.
• Refers calls requiring a provider’s response as medically necessary.
• Screens and responds to patient phone calls, directing to Clinicians as needed.
• If needed, schedules appointments based on necessity, by offering the earliest appointment available with each Clinician.
• Schedules visits as appropriate
• Maintains confidentiality of all patient information.
• Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school graduate or equivalent.

• Graduate of an accredited school of practical nursing required.

• 2 years’ experience as an LPN required.

• Compact/multi- state LPN licensure required.

• BLS certification

• Health care call center or clinical office phone triage experience preferred

• Applicant must possess the ability to type while simultaneously talking on the phone with the patient.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.