At ChristianaCare, we serve as our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value. Supporting this mission, we seek a Director Support Services. We seek a strong people and process leader who will plan, organize, and execute coordinating the activities of the Patient Escort and Environmental Services Departments. This individual will ensure high standards of service, as well as safe and efficient transportation and environmental services for ChristianaCare's Wilmington Campus. If this role sounds intriguing please apply!

ChristianaCare benefits:

ChristianaCare offers an annual incentive bonus and a collegial space where innovation is valued. We offer incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching.

Our medical/dental/vision benefits are available to our caregivers on their first day of employment! And we offer two different mechanisms toward planning for your retirement, a 403(b) and a defined contribution plan.

Principal duties and responsibilities:

• Develops and implements departmental policies, procedures, goals, objectives, and standards of work performance for patient escort and environmental services.

• Determines the scope and flow of work assignments, use of equipment and use of chemicals to provide a safe, efficient and effective patient experience.

• Plans, develops and coordinates training to meet the developmental and learning needs of the organization.

• Establishes and manages processes to determine workload, productivity and staffing needs.

• Ensures employee relations matters are conducted in a fair, even handed manner consistent with ChristianaCare’ s policies

• Establishes goals with a plan of action for accomplishment, including clearly stated desired results.

• Ensures that proper communications are maintained with staff through staff meetings, other oral communications and written communications.

• Coordinates the development of annual operating and capital budgets to include personnel, equipment, material, engineering services and project needs.

Education and experience requirements:

• Bachelor's Degree
• Masters Degree preferred
• Ten (10) years of progressive leadership experience in Patient Escort Management preferred (at least one large 500 bed plus labor intensive organization); minimum of 5 years of leadership in Patient Escort required.

ChristianaCare is one of the country’s most multidimensional health systems, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. Christiana Care includes an extensive network of outpatient services, home health care, medical aid units, three hospitals (1,300 beds), a Level I trauma center and regional centers of excellence in heart and vascular care, cancer care and women’s health. We rank 21st in the nation for hospital admissions.

ChristianaCare is a not-for-profit teaching health system with our outstanding, data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is crafting the future of health care.

Working for Christiana Care offers the best of urban and suburban living with multiple housing options, excellent restaurants and entertainment venues, quality schools and a short driving distance to popular Delaware and New Jersey beaches. The location provides easy access to Washington, DC, Philadelphia and New York City – all within a short drive or train ride from Newark, DE.