Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America's Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

The Senior Systems Analyst is responsible for providing advanced level support for the SCM software application functions, data sources, user access and permissions, testing, integrations, reporting and analytics. The support includes, but is not limited to, working with Supply Chain leadership to Supply Chain identify requirements and develop effective solutions to meet these requirements following standard implementation testing and deployment guidelines. Senior Systems Analyst performs similar responsibilities as the Systems Analyst but performs responsibilities independently, at a faster pace and shares knowledge by supporting other team members.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provides advanced level of support for SCM software applications, data, user access and permissions, testing, integrations, reporting and analytics through direct user support and by support of other systems analyst team members.

• Gathers data, conducts research and analysis, performs risk assessments, documents potential fixes, enhancements and/or solutions in support of SCM operations, process improvements and priorities.

• Presents fixes, enhancements or solutions to departmental leadership when applicable to determine agreement on path forward on complex systems issues or processing.

• Collaborates with SCM leadership on project prioritization and resourcing.

• Collaborates with other departments like IT, SST and Service Line Managers to implement fixes, enhancements, integrations, solutions and projects in support of SCM operations and strategic initiatives.

• Develops comprehensive project plans to be shared with departmental leadership, partner departments and project team members.

• Creates project work plans including well defined timelines and milestones and ensures key project milestones occur on time.

• Implements agreed upon enhancements and solutions following standard project implementation guidelines, testing and deployment standards.

• Provides regular status updates on open issues, requests and projects.

• Develops, distributes and communicates documentation of all fixes, enhancements and solutions. Documentation to include initial problem, detail of fixes, enhancements, processes and/or solutions which include any system configuration, testing, access permissions, reporting, analysis and ongoing support responsibilities.

• Maintains reference data, configures user security and permissions, configures business processes and other tasks related to SCM and corresponding software and databases.

• Provides technical, project and release management support for software upgrades, projects, business opportunities, and proposals.

• Serves as the senior configuration and administration expert for SCM functionality.

• Coordinates and participates in the execution of user acceptance testing for fixes, enhancements and upgrades.

• Actively seeks out system and process improvements to increase performance and productivity and reduce expenses.

• Research and/or develops and implements new techniques of data mining, analysis and presentation for continuous process improvements.

• Performs and reports analyses and summary statistics as applicable metrics and presents reports to management for use in decision making and strategic planning.

• Leads, mentors and/or supports other team members with SCM related system support and projects.

• Trains users on new data, software, tasks, processes, reporting and analysis.

• Learns and applies business, technical and software knowledge while sharing with department users.

• Maintains effective and service-oriented relationships with departmental and organizational level caregivers.

SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:

Frequent contact and collaboration with Supply Chain Leadership, Information Technology staff, department managers, other caregivers and software vendors

DIRECTION/SUPERVISION RECEIVED:

Reports to the Purchasing Director of Operations

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree or equivalent required; highly relevant experience and technical proficiency may be substituted

• Seven to ten years proven experience in Supply Chain Operations Management, Supply Chain Systems and/or Supply Chain Data Analysis & Reporting

• Experience supporting SCM software applications, databases and/or corresponding reporting is required

• Experience in SCM EDI Transaction Sets is preferred

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

• Knowledge of the full spectrum of Supply Chain operations and best practices

• Knowledge of data flows, data transfers and standard and customizable tools for effective data analysis from multiple complex systems

• Ability to thoroughly analyze complex problems and present available options for resolving in manner that technical and non-technical staff can understand

• Ability to lead as well as partner with SCM team members in implementing overall strategy initiatives and post implementation support

• Must be self-motivated who can learn then independently apply technical and business knowledge to daily operations and projects

• Must be committed, enthusiastic team player with focus on customer satisfaction

• Excellent organization skills and attention to detail

• Effective oral and written communication skills

• Effective presentation skills

• Performs a variety of complicated tasks

PHYSICAL DEMANDS:

Normal office requirements. Travel to other CCHS locations.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.