Are you an experienced Business Relations and Operations Manager looking to join a company founded on excellence and love?

ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

ChristianaCare Offers

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• 12-week paid parental leave
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

About This Position

ChristianaCare is looking for a leader to be responsible for building and maintaining strong relationships with internal and external stakeholders. This role will also lead continuous improvement efforts to support strategic business relationships and initiatives to achieve critical financial outcomes and attainment of annual operating plan (AOP) goals.

Desired candidates will be experienced in:

• Healthcare leadership of clinical and administrative operations
• Process improvement initiatives
• Data management and statistical analysis

Principal duties and responsibilities:

Responsible for cultivating and maintaining strong relationships with key internal and external stakeholders.

Functions as a bridge between AccentCare and Specialty Select services and internal teams to help facilitate communication and collaboration to ensure optimal performance. Track performance and progress of initiatives and external stakeholder partnerships ensuring they are meeting expectations. Identifies solutions to complex problems as needed.

Serves as the point of contact for Wilmington’s Community Advisory Committee.

Analyze and audit data and trends to identify opportunities for improvement to enhance overall operations and coordination between internal and external stakeholders. Review and analyze expenses, revenue, and clinical workflow from ChristianaCare perspective. Prepares business plans for optimization, efficiency, and growth.

Manages logistical operations for Wilmington Campus Oversees the coordination of Wilmington Campus operations in conjunction with Facilities Management, Design and Construction, Public Safety, Volunteer Services and response to space requests. Oversees the coordination of access and hiring with campus partnerships.

Provides strong leadership, develops teams, and ensures systems, processes, and people maximize efficiency and effectiveness. Initiates personnel actions; hires, disciplines, and terminates.

Works alongside campus leadership, departments, and service line leadership to lead performance improvement initiatives to drive changes in processes and outcomes.

Partners with system compliance team and campus leaders to coordinate regulatory compliance efforts and facilitates internal and external audits. Issues with transfers from select care to Wilmington units to manage the process

Education and experience requirements:

• Bachelor’s degree in healthcare administration, business administration or related field required. Master’s degree in health care administration, business administration or related field is preferred.
• Five years of healthcare experience including leadership of clinical and administrative operations required.
• Process improvement, data management, statistical analysis and computer experience required.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.