Access Coordinator - M-F, 8a-4:30p

PRIMARY FUNCTION:

To promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians/offices, patients and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Performs daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters.

Registration of encounters as dictated to meet the clinical/fiscals need of the patient and institution.

Responsible for determining and collecting pre-service or point-of-service payments in assigned outpatient, inpatient, emergency department, or call center settings. Collection efforts may also include past due balances.

Be well-versed in payment plan and financial assistance options that are available to patients, and present options to resolve patient liability, as needed.

Must be prepared to educate patient on their financial responsibility, according to their benefit plan, as needed.

Maintains a solid working knowledge base of third-party specifics relative to area of practice.

Coordinates patient care activities with insurance companies, care managers and physician office staff to minimize financial risk and maximize delivery of patient care.

Performs assigned work safely, adhering to established safety rules and practices.

Reports any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors in a timely manner.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Minimum High School diploma required.

Two years experience in a medical, financial or marketing institution preferred.

Previous insurance or third-party experience is preferred

An equivalent combination of education and experience may be substituted.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Exemplify prioritization and organization skills.

Demonstrate critically thinking and problem-solving skills

Produce quality work with minimal errors

Ability to follow written and verbal direction

Adjusts to change, pressure and manage multiple concurrent responsibilities.

Ability to effectively communicate orally, written and electronically.

Exhibit ChristianaCare core values

Embodies quality patient-focused customer service

Ability to manage multiple software/websites simultaneously

Ability to work as a team member and/or independently within guidelines.

Ability to train/orient in an efficient and effective manner.

SPECIAL REQUIREMENTS:

Onsite Christiana, Union & Wilmington Hospital Caregivers: Ability to travel and work at either site depending upon department needs.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.