ChristianaCare is currently seeking a Full-time Site Manager to support the School Based Health Program. In this role, you will be responsible for supervising ambulatory support caregivers and ensuring that the daily activities of the programs are being followed. The Site Manager provides front-line direction and problem-solving, serves as the first accountable leader when expectations are not being met, and provides assistance and support to the team to create an environment for caregivers to provide high quality care to their patients.

The School-Based Health Center (SBHC) is a partnership between the Division of Public Health, Department of Health and Social Services and ChristianaCare to provide professional services to students. This is accomplished through health promotion, the delivery of medical and mental health services, health education, information, and referrals beyond the services provided by the School Based staff.

**The Site Manager will have the operational oversight of twelve (12)+ locations including highschools and elementary schools.

**Travel is strongly preferred for this role.

Work Schedule

• Mondays to Fridays

• Flexibility to work one remote day per week.

• Remote schedule is ad hoc per department's needs and is subject to change

• No weekends or holidays.

Key Responsibilities

• Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers (ie MAs, OAs, RNs)

• Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs, OAs, RNs)

• Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns.

• Ensures that clinic staffing is in place to support the activities and services within their assigned clinic(s) and services. Addresses caregiver staffing gaps by securing and redeploying caregivers as needed. Notifies providers of changes in staffing and the actions being taken to restore staffing levels.

• Monitors and coaches front desk caregivers (OAs) to ensure that standard operating procedures and workflows are being followed related to registration, phone management, scheduling, and copay collection activities.

• Monitors and coach’s non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high-quality patient care.

• Supervises and trains non-provider caregivers on daily cash handling and copay collections per established policies and procedures.

• Approves all caregiver timecards as assigned.

• Performs other duties as required.

Education and Experience Requirements

• High School Diploma required; associate degree preferred.

• 2 years office practice experience required.

• Supervisory experience preferred.

Why ChristianaCare

• Ranked as one of the World’s Best Hospitals 2024 by Newsweek for the 6th year in a row.

• Named among Forbes Best Employer for Diversity & Inclusion in The U.S.

• President/CEO Dr. Janice Nevin named among 50 Most Influential Clinical Executives by Modern Healthcare.

• Live and work within 1 hour of Philadelphia and Baltimore, 2 hours from New York City and Washington D.C.

• The region is rich with diverse cultures and offers some of the nation's best public and private schools, colleges, and universities.

***Remote Work Opportunities: Whether a position can be supported for remote work will be assessed based on whether ChristianaCare is able to meet the business requirements of the proposed remote location.***

Whether a position can be supported for remote work will be assessed based on whether ChristianaCare is able to meet the business requirements of the proposed remote location.

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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.