PRIMARY FUNCTION:

Primarily responsible for providing day to day operational support in the Access Coordinator Lead’s respective area/location and ensuring successful onboarding of staff members after Training class. In collaboration with Lead Trainer, supervisor and site-specific Manager, ensures staff are appropriately oriented, trained and routinely monitored for retraining/support needs in their assigned department specific location (Hospital campuses/Satellites/Avenue North).

SCHEDULE- 7am-3:30pm. Every other weekend/holiday rotation required.

PRINCIPAL DUTIES AND RESPONSIBILITIES (All existing duties and principles of the Access Coordinator position still apply):

• Provide operational support to respective teams/staff to ensure positive team outcomes in patient access front end duties not limited to registration, insurance verification, point of service collections, and financial assistance.

• Assist with training services/functions as assigned by Business Managers and Staff Associates

• Provide support and onboarding assistance following new hires completion of Global Training

• Review department/area specific orientation schedules with new hires

• Ensure classes and educational needs are scheduled/attended as required

• Review quality assurance findings with the assistance of a Staff Associate or Manager

• Identify training or retraining needs and develops customized training interventions to meet quality standards

• Communicate and collaborate with Staff Associates and/or Manager regarding input on staff member’s strengths/developmental needs or further corrective actions

• Support/facilitate Training Class when primary instructor is not available

• Implement and monitor appropriate administration of procedures to ensure the fiscal integrity of all accounts

EDUCATION AND EXPERIENCE REQUIREMENTS:

Associate degree in Business/Medical related field preferred.

Two or more years of experience in Admitting Services.

Previous insurance or third-party experience is preferred

Ability to manage multiple software/websites simultaneously

An equivalent combination of education and experience may be substituted.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Knowledge of systems that feed information to the department or are utilized by staff; training of employees.

Windows and Web based knowledge/skill

Skill in oral and written communication.

Knowledge of third-party reimbursement

Emotional stability to handle stress as a result of high volume.

Ability to interact effectively; exercise judgment and tact.

SPECIAL REQUIREMENTS:

Flexible hours to support the development of staff, system down times, and training.

Hours can be adjusted to support training during business hours as needed.

No on-call requirement. There will be times where you are notified outside of business hours to assist with staffing/coverage needs

Ability to travel between all Admitting locations as needed

PHYSICAL DEMANDS:

Manual dexterity to initiate calls and perform computer entry.

Sight to dial numbers and read computer screens.

Hearing to speak with patients, etc on the phone; possibly extended periods of time.

Repetitive motion of hand, wrist and fingers.

Physical capability to walk/stand/sit/ for up to 8 hours/shift

Physical capability to carry a notebook (small laptop) and carrying case; total weight 3-7 LBS.

Physical ability to utilize computer cart as necessary (32 LBS)

Physical ability to push wheelchair as needed

WORKING CONDITIONS:

Sits, stands or walks most of the day in a hospital/office environment.

Inter-divisional travel as needed.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.